- By purchasing a cinema ticket, you accept the House Rules.
- A copy of the Rules of Procedure is available in the cinema premises and on the cinema's website.
- Taking pictures and audio recordings is prohibited in the cinema. Violation of this prohibition may lead to civil and criminal prosecution.
- The cinema is not responsible for the content of advertisements, trailers and films.
- The cinema reserves the right to change the programme.
- We are unable to accept any complaints after the theatre has been cancelled (e.g. ticket issued for the wrong date).
- Discounted cinema tickets booked or purchased online can only be validated on the spot on presentation of the document entitling the holder to the discount (student card, pensioner card, teacher card, etc.). The entitlement to the discounted ticket will be checked by our staff at the ticket office or at the ticket control point.
- Food and drink of any kind is not allowed in the cinema premises.
- During screenings, the use of telephones is prohibited in the cinema.
- Late arrival is maximum 15 minutes after the start of screening. After this time, no one will be admitted, even with a valid ticket.
- If you buy tickets online, please always check the address, date and start time of the performance. Once you have purchased a ticket online, our system will automatically send you a confirmation e-mail. Please check your e-mail details. If you find any discrepancies, please contact our customer service.
- Tickets can only be refunded in the event of a change of programme, cancellation or interruption of the performance for technical or other reasons. In such cases, tickets will be refunded at the box office at the discretion of the spectator.
- In the case of online ticket purchase, the viewer may not exercise the right of withdrawal pursuant to Article 29 (2) (l) of Government Decree 45/2014 (26.II.26.), given that the film screening that is the subject of the contract concluded with the online ticket purchase is expressly intended as a service related to leisure activities, which exclusively concerns the participation in the film screening selected by the viewer and confirmed by the Apollo Cinema Foundation as the Service Provider, at a precisely defined time (performance deadline). In the case of a contract concluded with the purchase of tickets online, the Service Provider shall reimburse the fee for the film screening selected by the Viewer and confirmed by the Service Provider only if the screening is cancelled for reasons in the interest of the Service Provider. The Service Provider shall ensure, before the contract is concluded, i.e. before pressing the "PAY" button, that the contractual process once started can be interrupted at any time and without consequences.
- We cannot be held responsible in the event of a delay in the start of the film, which results in additional costs for the viewer (e.g. parking fees or travel).
- It is forbidden to bring objects (e.g. flags, laser lights) into the cinema area that are dangerous to safety or disturb other visitors.
- People who behave inappropriately and disturb the entertainment of others may be removed from the cinema premises by the cinema staff. In all cases, a police report will be filed against anyone who damages cinema property.
- We are not responsible for any valuables brought into the cinema premises!
- The cinema may keep the images from the CCTV system on the cinema premises, but is obliged to release them only within the framework of official proceedings and after a formal request.
- Smoking is prohibited in the entire cinema.
- Animals are not allowed in the cinema area, except for assistance dogs.
- We cannot be held responsible for any harm caused to a visitor by another visitor.
- Children under two years of age are not allowed in the cinema. Children over two years of age must change tickets. The age of the child is determined by the parent. If a young child is disturbing other patrons watching the film, he/she must leave the theatre during the screening. In this case, the cinema is not obliged to refund the ticket.
- All other matters not covered by the Rules of Procedure are governed by the legislation in force.
